Terms + Conditions

TERMS AND CONDITIONS OF SERVICE Crest Plumbing LLC | Cookeville, Tennessee | Effective 2026 905 W Broad St Suite B-5, Cookeville, TN 38501 | (931) 239-4345 | [email protected]

IMPORTANT: By signing any quote, estimate, work order, or invoice issued by Crest Plumbing LLC in Housecall Pro, or by authorizing work to proceed verbally or in writing, the Customer agrees to be bound by these Terms and Conditions in their entirety. These Terms govern all services provided by Crest Plumbing LLC and supersede any prior oral representations.

1. DEFINITIONS

As used in these Terms and Conditions, the following terms have the meanings set forth below:

“Company” means Crest Plumbing LLC, a Tennessee limited liability company, its owners, employees, agents, and authorized subcontractors.

“Customer” means the individual, homeowner, property owner, tenant, or authorized agent who requests services from the Company and signs or approves any quote, estimate, work order, or invoice.

“Services” means all plumbing labor, installation, repair, inspection, maintenance, and related work performed by the Company at the Service Address.

“Quote” or “Estimate” means a written flat-rate or itemized price provided by the Company to the Customer before work begins, subject to Section 4 of these Terms.

“Work Order” means the written or digital authorization for the Company to perform specified Services at the Service Address.

“Invoice” means the final billing document issued by the Company upon completion of Services.

“Service Address” means the residential or commercial property address at which the Company performs Services.

2. SCOPE OF SERVICES

2.1 Services Covered These Terms apply to all residential and commercial plumbing services performed by Crest Plumbing LLC throughout Putnam County, Cumberland County, White County, and surrounding Upper Cumberland communities in Tennessee, including but not limited to: plumbing repair, water heater repair and replacement, drain cleaning, sewer line service, gas line repair and installation, water filtration and softener installation, and emergency plumbing response.

2.2 Services Not Covered The Company does not perform services outside the scope of its Tennessee Limited Licensed Plumber (LLP) license without appropriate licensure or subcontractor coordination. The Company does not perform commercial new construction plumbing, electrical work, HVAC services, or structural repairs unless separately agreed in writing.

2.3 Right to Decline The Company reserves the right to decline or discontinue any job that presents unsafe conditions, requires work beyond the Company’s licensed scope, or where the Customer has not provided safe and reasonable access to the Service Address.

3. DIAGNOSTIC FEE

The Company charges a diagnostic fee of $96.00 for each service call. This fee covers the licensed plumber’s time and expertise to travel to the Service Address, assess the plumbing situation, diagnose the problem, and provide a flat-rate quote for the required repair or service.

FEE WAIVER: The $96.00 diagnostic fee is waived in full when the Customer approves and the Company performs any billable work at the Service Address during the same service call. The diagnostic fee applies only when the Customer declines to authorize any work following the diagnostic visit.

The diagnostic fee is non-refundable once the licensed plumber has arrived at the Service Address and performed the diagnostic assessment, regardless of whether the Customer chooses to proceed with any recommended work. The Customer acknowledges receipt of this disclosure prior to scheduling any service call.

4. PRICING AND PAYMENT

4.1 Flat-Rate Pricing The Company uses flat-rate pricing on all standard services. The flat-rate price for the confirmed scope of work is provided to the Customer in writing or verbally before any work begins. The Customer must approve the quoted price before the Company commences any billable work. The Company does not begin work without Customer approval of the stated price.

4.2 Quote Validity and Changes in Scope A quote or estimate is valid for thirty (30) days from the date of issuance. If conditions at the Service Address differ materially from those observed during the initial diagnostic assessment — including discovery of concealed damage, additional failed components, or conditions not visible without opening walls, floors, or the ground — the Company will provide a revised quote before proceeding with the additional work. The Customer’s approval of a revised quote is required before the Company proceeds beyond the originally approved scope.

4.3 Payment Terms

• Payment in full is due upon completion of Services unless otherwise agreed in writing by both parties prior to commencement of work.
• Accepted payment methods include cash, check, credit card, and debit card. The Company does not accept payment by cryptocurrency or third-party financing apps unless specifically agreed in writing.
• Checks returned for insufficient funds will incur a returned check fee of $35.00 in addition to the original invoice balance, consistent with Tennessee Code Annotated Section 47-29-102.
• Invoices not paid within thirty (30) days of the invoice date will accrue interest at the rate of one and one-half percent (1.5%) per month, or eighteen percent (18%) per annum, on the outstanding balance.
• The Customer is responsible for all reasonable costs of collection, including attorney’s fees and court costs, incurred by the Company in collecting any overdue balance, consistent with applicable Tennessee law.

4.4 Deposits The Company may require a deposit of up to fifty percent (50%) of the total quoted price for special-order materials, large-scope projects, or jobs requiring significant parts procurement. Deposits are non-refundable if the Customer cancels after materials have been ordered or work has commenced, to the extent of actual costs incurred by the Company.

5. CUSTOMER OBLIGATIONS

The Customer agrees to the following obligations in connection with Services provided by the Company:

• Provide safe, unobstructed, and timely access to the Service Address, including access to all relevant plumbing systems, shut-off valves, clean-outs, and utility areas.
• Disclose all known conditions at the Service Address that may affect the Company’s work, including prior repairs, known leaks, structural concerns, hazardous materials, or access limitations.
• Ensure that pets are secured and that all areas requiring work are reasonably accessible and clear of personal property before the Company’s arrival.
• Notify the Company immediately of any damage, malfunction, or concern observed after Services are completed and before undertaking any corrective work that would affect the Company’s ability to inspect the original work.
• Ensure that any required permits or property owner authorizations are in place where the Customer is a tenant or authorized agent rather than the property owner.

6. WARRANTY

6.1 Labor Warranty The Company warrants all labor performed under these Terms against defects in workmanship for a period of ninety (90) days from the date of service completion. If a defect in the Company’s workmanship is identified within this period, the Company will return to the Service Address and correct the defect at no additional labor charge to the Customer, provided the Customer has complied with all obligations under Section 5 and has not modified, disturbed, or allowed third-party work to affect the original repair.

6.2 Parts and Materials Warranty Parts, fixtures, equipment, and materials installed by the Company are subject to the manufacturer’s warranty applicable to each item. The Company passes through all available manufacturer warranties to the Customer. The Company does not provide an independent warranty on parts and materials beyond the manufacturer’s stated warranty period. Manufacturer warranty claims must be directed to the manufacturer in accordance with the manufacturer’s warranty terms.

6.3 Warranty Exclusions The labor warranty does not apply to:

• Damage caused by misuse, neglect, abuse, or failure to maintain the plumbing system in accordance with manufacturer recommendations.
• Normal wear and deterioration of parts, materials, or fixtures.
• Damage caused by third-party work performed after the Company’s service.
• Pre-existing conditions at the Service Address that were disclosed or reasonably discoverable at the time of service but were outside the agreed scope of work.
• Damage resulting from acts of God, flooding, freezing, fire, or other external events beyond the Company’s control.
• Customer-supplied parts or materials installed at the Customer’s request.

6.4 Customer-Supplied Materials When a Customer requests that the Company install Customer-supplied fixtures, parts, or materials, the Company’s labor warranty applies to the installation labor only. The Company makes no warranty as to the quality, fitness, or compatibility of Customer-supplied materials and is not responsible for defects, failures, or damages resulting from Customer-supplied materials.

7. LIMITATION OF LIABILITY

PLEASE READ THIS SECTION CAREFULLY. IT LIMITS THE COMPANY’S LIABILITY AND AFFECTS YOUR LEGAL RIGHTS.

7.1 Consequential Damages TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE TENNESSEE LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF INCOME, PROPERTY DAMAGE NOT DIRECTLY CAUSED BY THE COMPANY’S NEGLIGENCE, OR DAMAGE TO CONTENTS, REGARDLESS OF WHETHER THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7.2 Maximum Liability Cap The Company’s total cumulative liability to the Customer for any claim arising out of or related to a single service call or project shall not exceed the total amount paid by the Customer to the Company for the specific Services giving rise to the claim. This limitation applies to all claims whether based in contract, tort, warranty, or any other legal theory.

7.3 Pre-Existing Conditions The Company is not responsible for damage to or failure of plumbing systems, structures, or property that results from pre-existing conditions that were present at the Service Address prior to the Company’s arrival, including but not limited to corroded pipes, deteriorated fittings, weakened structural elements, or mold and moisture damage. The Company will make reasonable efforts to identify pre-existing conditions during the diagnostic assessment and disclose them to the Customer.

7.4 Access and Hidden Conditions Plumbing systems often conceal conditions not visible without invasive access. The Company is not liable for damage to walls, floors, ceilings, landscaping, or other surfaces that must be opened or disturbed in order to access plumbing components, provided the Company exercises reasonable care in performing such access. The Company will notify the Customer before performing any invasive access that is beyond the originally approved scope of work.

8. CANCELLATION AND RESCHEDULING

8.1 Customer Cancellation The Customer may cancel a scheduled service appointment without penalty by providing at least two (2) hours of notice before the scheduled arrival window. Cancellations with less than two (2) hours of notice, or no-shows where the Customer is unavailable at the Service Address during the scheduled arrival window, may result in the Customer being charged the $96.00 diagnostic fee to cover the Company’s travel and scheduling costs.

8.2 Company Cancellation or Delay The Company will make reasonable efforts to arrive within the stated arrival window. Unforeseen circumstances — including prior job overruns, emergency calls, weather, or vehicle issues — may cause delays. The Company will contact the Customer as promptly as practicable in the event of a significant delay or need to reschedule. The Company’s liability for delays is limited to rescheduling the appointment at the Customer’s convenience.

8.3 Right to Refuse Service The Company reserves the right to refuse or discontinue service where: the Service Address presents unsafe working conditions; the Customer is abusive, threatening, or non-cooperative; access to required plumbing systems is not provided; or the Customer requests work that falls outside the Company’s licensed scope without appropriate arrangements. No cancellation fee will be charged when the Company exercises this right due to Customer conduct.

9. PERMITS AND INSPECTIONS

Certain plumbing work requires permits under Tennessee state law and applicable local codes, including but not limited to the Tennessee State Plumbing Code (Tennessee Code Annotated Section 68-221-701 et seq.) and local Cookeville and Putnam County building codes. Where required permits are identified, the Company will advise the Customer of the permit requirement and associated fees.

• Permit fees, where required, are charged to the Customer and are separate from the labor and materials quoted price unless expressly included in the written quote.
• The Customer is responsible for ensuring that any required inspections are scheduled and that access is provided to inspectors during the inspection window.
• Work requiring permits will not be covered under the Company’s labor warranty unless the required permit was obtained and the work passed all required inspections.
• Where the Customer expressly declines to obtain a required permit after being advised of the requirement, the Customer assumes all associated risk and the Company’s liability for that work is limited accordingly.

10. INSURANCE AND LICENSING

Crest Plumbing LLC maintains general liability insurance and is licensed under the Tennessee Limited Licensed Plumber (LLP) program administered by the Tennessee Department of Commerce and Insurance, consistent with Tennessee Code Annotated Section 62-6-101 et seq. Proof of insurance and licensure is available upon request.

For gas line work, the Company holds the required Tennessee gas fitting authorization in addition to the LLP license. All field technicians are background-checked employees or authorized subcontractors of Crest Plumbing LLC.

11. TENNESSEE CONSUMER PROTECTION

These Terms are governed by and construed in accordance with the laws of the State of Tennessee. Nothing in these Terms limits, waives, or supersedes any rights afforded to Tennessee consumers under the Tennessee Consumer Protection Act, Tennessee Code Annotated Section 47-18-101 et seq., or any other applicable Tennessee consumer protection statute.

Under Tennessee law, consumers have the right to a written contract for home improvement services exceeding $500.00 in total price. For qualifying jobs, Crest Plumbing LLC will provide a written work order or quote that constitutes the written contract and includes a description of the work, the agreed price, and the Company’s license information.

Tennessee Home Improvement Contracts: For home improvement contracts subject to Tennessee Code Annotated Section 62-6-501 et seq., the Customer has the right to cancel the contract within three (3) business days of signing without penalty, provided the work has not commenced at the Customer’s request. Cancellation must be made in writing delivered to the Company at the address listed on the contract.

12. DISPUTE RESOLUTION

12.1 Good Faith Resolution The parties agree to attempt good faith resolution of any dispute arising from Services before initiating formal legal proceedings. The Customer agrees to notify the Company in writing of any complaint or dispute within thirty (30) days of the date of the Invoice and to allow the Company a reasonable opportunity to inspect and address the concern before pursuing other remedies.

12.2 Governing Law and Venue These Terms are governed by the laws of the State of Tennessee. Any legal action arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts of Putnam County, Tennessee. Both parties consent to personal jurisdiction in Putnam County, Tennessee for all such disputes.

12.3 Attorney’s Fees In any legal proceeding arising from these Terms, the prevailing party shall be entitled to recover reasonable attorney’s fees and costs from the non-prevailing party, consistent with applicable Tennessee law.

13. GENERAL PROVISIONS

13.1 Entire Agreement These Terms, together with any signed quote, work order, or invoice issued by the Company in Housecall Pro, constitute the entire agreement between the parties with respect to the Services and supersede all prior oral or written representations, negotiations, or agreements relating to the subject matter hereof. Customer signature on any Housecall Pro quote, estimate, or invoice constitutes acceptance of these Terms in full.

13.2 Severability If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed from these Terms, and the remaining provisions shall remain in full force and effect.

13.3 Waiver The Company’s failure to enforce any provision of these Terms on one occasion does not constitute a waiver of that provision or the Company’s right to enforce it on any future occasion.

13.4 Amendment These Terms may be updated from time to time. The version of these Terms in effect at the time a Quote, Work Order, or Invoice is issued governs the Services described therein. The current version is available at crestplumbingtn.com/terms and upon request.

13.5 Force Majeure The Company shall not be liable for delays or failure to perform Services resulting from circumstances beyond its reasonable control, including acts of God, severe weather, natural disasters, government orders, supply chain disruptions, or other events constituting force majeure under Tennessee law.

Questions about these Terms? Contact Jeff directly. (931) 239-4345 | [email protected] | crestplumbingtn.com/terms Crest Plumbing LLC | 905 W Broad St Suite B-5 | Cookeville, TN 38501 Signature and acceptance are handled digitally through Housecall Pro on all quotes and invoices. These Terms do not constitute legal advice. Review by a licensed Tennessee attorney is recommended before use.