Crest Plumbing Careers
Plumbing Jobs in Cookeville, TN
We're building a residential plumbing company worth working for: local routes, honest communication, published pay, and a culture that treats skilled work with respect.
We serve homeowners across Cookeville and Putnam County, and we're looking for people who want to do the work right, take care of customers, and grow with a local company.
Open Positions
Find the Role That Fits
Each role at Crest serves the same promise: take care of the homeowner, communicate clearly, and do the work the right way. The details differ by position — the standard doesn't.
Lead Service Plumber
OpenThe senior field role for a licensed residential service plumber who can diagnose accurately, explain options clearly, complete the work correctly, and represent Crest inside customers' homes.
- Tennessee Limited Licensed Plumber (LLP) required
- Residential service experience
- Comfortable with water heaters, drains, leaks, fixtures, and in-scope gas work — plus clear customer communication
Customer Service Representative
OpenThe first voice most customers hear from Crest. You answer calls and messages, book service visits, keep the schedule moving, and help customers feel taken care of before a technician ever arrives.
- Warm, clear phone communication and strong follow-through
- Accurate scheduling; calm under pressure on urgent calls
- Comfortable with Housecall Pro, or willing to learn
Plumbing Apprentice
Future OpportunityA hands-on path into residential plumbing for the right person: steady, coachable, respectful in customers' homes, and serious about building a career in the trade.
- No plumbing license required to start
- Strong work ethic, coachability, and willingness to learn on real service calls
- Interested in working toward Tennessee LLP licensure
Why Work Here
A Plumbing Company Built to Do the Work Right
“I started Crest because I wanted to build a plumbing company that does the work right and treats people — customers and crew — the way they deserve. The pay is real. The work is local. The culture is what I'd want if I were coming to work for someone else.
Jeff · Owner, Crest Plumbing
Jeff started Crest to build the kind of plumbing company he'd want to work for: local work, clear expectations, honest recommendations, and pride in the small things that make a job excellent. Crest is still growing — which means the right people can have real influence here. It also means accountability is close, communication is direct, and every role matters.
- Residential only — no commercial production pace or overnight travel.
- Local service area — Cookeville, Putnam County, and nearby Upper Cumberland towns.
- Published pay — candidates know the numbers before they apply.
- No pressure selling — recommend the right repair, not the largest invoice.
- Standards matter — clean work, clear communication, and respect for the home.
What We Offer
What You Can Expect Here
Local Residential Work
Serve homeowners in Cookeville, Putnam County, and nearby towns. No overnight travel.
Clear Pay Structure
Crest publishes pay ranges and explains commission before you invest your time.
Professional Setup
Field roles include a company truck, professional uniforms, job tools, and a standard worth maintaining.
Good Work, No Pressure
Technicians recommend the right repair, explain options, and avoid dishonest upsells.
Benefits for Full-Time
Health, dental, vision, 401(k) match, and paid time off are part of the full-time offer. Confirmed at offer stage.
Growth With a Young Company
Crest is building. Early team members earn trust, responsibility, and opportunity as we grow.
Honest Fit
This Is a Fit If…
We'd rather be candid than recruit the wrong person. Here's the honest picture of who does well at Crest.
- You take pride in work customers may never fully see.
- You communicate clearly before, during, and after the job.
- You can be trusted in someone's home.
- You want local residential service work, not commercial production pace.
- You like a small team where your work is visible.
- You can own mistakes quickly and learn from them.
This may not be a fit if you want anonymity, vague expectations, pressure-selling scripts, or a shop where standards only matter when someone's watching.
Clear Pay
Clear Pay Before You Apply
We don't hide pay behind "competitive DOE." We talk numbers plainly — you deserve to know whether an opportunity makes sense before spending time on interviews.
Full-time roles may include health, dental, vision, 401(k) match, paid time off, and role-specific tools or support. Final details are confirmed during the offer conversation.
Hiring Process
What Happens After You Apply
Apply Online
Send your basic information and the role you're interested in. Jeff reviews applications personally and aims to respond within one business day.
Talk With Jeff
Qualified applicants have a direct conversation about experience, goals, pay, references, and fit.
Review the Role
We explain the schedule, responsibilities, expectations, and compensation clearly.
Start With Clarity
The right hire begins with written expectations, known pay, and a clear standard.
Local Work
Local Work Around Cookeville
Crest serves residential customers across Cookeville, Putnam County, and nearby Upper Cumberland communities. Field roles stay close to the local service area, so the team builds real familiarity with the homes, neighborhoods, and customers we serve.
Careers FAQ
Questions Before You Apply?
Do I need a plumbing license to apply?
Lead Service Plumber applicants need a Tennessee Limited Licensed Plumber (LLP) license. Apprentice applicants do not need a license to start, but should be serious about learning the trade and working toward licensure.
What does the Lead Service Plumber role do day to day?
Lead plumbers run residential diagnostic and repair calls across the Upper Cumberland. Typical work includes water heaters, drain calls, leak detection, fixture repairs, sewer diagnostics, gas line work within scope, whole-home assessments, and clear customer walkthroughs before and after the repair.
What does the Customer Service Representative handle?
The CSR answers inbound calls, texts, and online requests, books service visits, communicates arrival windows, keeps the Housecall Pro schedule accurate, follows up with customers, helps with reviews and invoices, and keeps job notes and customer records organized.
What is a normal day at Crest like?
Field teams start with the schedule loaded in Housecall Pro, run local residential service calls, document the job clearly, keep the customer informed, restock the truck as needed, and wrap up with clean notes so the office and customer both know what happened.
Will I have to travel far from Cookeville?
Crest focuses on local residential routes around Cookeville, Putnam County, and nearby Upper Cumberland towns like Sparta, Crossville, Algood, Baxter, Monterey, Livingston, and Gainesboro. There is no overnight travel.
Does Crest provide a truck, tools, and uniforms?
Yes. Field roles include a company truck, professional uniforms, job tools, and the standards expected when working inside a customer's home.
How does the hiring process work?
Apply online, then qualified applicants talk directly with Jeff. The process is meant to be straightforward: a conversation, reference check, honest fit discussion, and clear written expectations before anyone starts.
Who should I contact with questions before applying?
Call Crest Plumbing at (931) 239-4345 or email Jeff directly at [email protected] with questions about open roles, fit, schedule, or the application process.
