Crest Plumbing 2026
PRIVACY POLICY Crest Plumbing LLC | Cookeville, Tennessee | Effective 2026 905 W Broad St Suite B-5, Cookeville, TN 38501 | (931) 239-4345 | jeff@crestplumbingtn.comThis Privacy Policy describes how Crest Plumbing LLC (“Company,” “we,” “us,” or “our”) collects, uses, stores, and shares information from visitors to crestplumbingtn.com (“Website”) and customers who contact us or schedule services. By using our Website or contacting us to schedule services, you agree to the practices described in this Privacy Policy.
- INFORMATION WE COLLECT
1.1 Information You Provide Directly We collect information you provide when you contact us, submit a form on our Website, schedule a service appointment, or communicate with us by phone, text, or email. This information may include:
- Full name
- Home or service address
- Phone number
- Email address
- Description of your plumbing problem or service request
- Payment information processed through our payment processor
- Any other information you choose to provide in communications with us
1.2 Information Collected Automatically When you visit our Website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website or search query that brought you to our site
- Date and time of your visit
This information is collected through standard web server logs and third-party analytics tools including Google Analytics. We use this information to understand how visitors use our Website and to improve our content and services.
1.3 Information from Third-Party Platforms We use Housecall Pro to manage scheduling, invoicing, and customer records. When you book a service appointment or receive an invoice through Housecall Pro, information you provide is also subject to Housecall Pro’s privacy policy, available at housecallpro.com. We may also collect information from Google Business Profile reviews, social media platforms, and third-party lead generation services where you have submitted a service inquiry.
1.4 Cookies and Tracking Technologies Our Website may use cookies — small text files stored on your device — to improve your browsing experience, remember your preferences, and support analytics. You may disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Website. We do not use cookies to track your activity across unrelated third-party websites.
- HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To schedule, dispatch, and perform plumbing services at your Service Address
- To communicate with you about your appointment, including confirmation, arrival windows, and follow-up
- To send invoices, process payments, and manage your customer account in Housecall Pro
- To respond to your questions, service requests, and communications
- To send service reminders, maintenance follow-ups, or promotional communications where you have not opted out
- To improve our Website, marketing, and service operations
- To comply with applicable Tennessee and federal laws and regulations
- To protect the rights, safety, and property of the Company, our customers, and the public
We do not sell your personal information to third parties. We do not use your information for automated decision-making that produces legal or similarly significant effects without human review.
- HOW WE SHARE YOUR INFORMATION
We share your information only in the following limited circumstances:
3.1 Service Providers We share information with third-party service providers who assist us in operating our business, including:
- Housecall Pro — scheduling, dispatch, invoicing, and customer management
- Google — analytics (Google Analytics), advertising (Google Ads), and business profile (Google Business Profile)
- Payment processors — for secure processing of credit and debit card payments
- Email and text message platforms — for appointment confirmations and customer communications
These service providers are authorized to use your information only as necessary to provide services to us and are contractually required to protect your information.
3.2 Legal Requirements We may disclose your information where required by law, court order, or government authority, or where we believe disclosure is necessary to protect the rights, safety, or property of the Company, our customers, or the public.
3.3 Business Transfers In the event of a merger, acquisition, or sale of all or substantially all of the Company’s assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to this Privacy Policy that result from it.
3.4 With Your Consent We may share your information for other purposes with your explicit consent.
- DATA RETENTION
We retain your personal information for as long as necessary to provide services, maintain accurate business records, comply with legal obligations, and resolve disputes. Specifically:
- Customer records, invoices, and job history are retained for a minimum of seven (7) years consistent with Tennessee business record-keeping requirements and tax obligations.
- Website analytics data is retained in accordance with Google Analytics default retention settings, which you can review at support.google.com/analytics.
- Marketing communications opt-out records are retained indefinitely to honor your preferences.
You may request deletion of your personal information at any time by contacting us at jeff@crestplumbingtn.com or (931) 239-4345. We will honor deletion requests to the extent permitted by law and consistent with our legal record-keeping obligations. Some information may be retained where required by applicable law or legitimate business necessity.
- DATA SECURITY
We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure storage of customer records in Housecall Pro, which maintains its own security standards and certifications
- Use of SSL/TLS encryption on our Website for any data transmitted through contact forms
- Limited access to customer information — only Jeff and authorized team members access customer records in the course of providing services
- Payment processing through PCI-compliant payment processors — Crest Plumbing LLC does not store full credit card numbers
No method of data transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised in connection with your interaction with Crest Plumbing LLC, contact us immediately at jeff@crestplumbingtn.com or (931) 239-4345.
- YOUR RIGHTS AND CHOICES
6.1 Access and Correction You have the right to request access to the personal information we hold about you and to request correction of any inaccurate information. Contact us at jeff@crestplumbingtn.com or (931) 239-4345 to make this request.
6.2 Deletion You may request deletion of your personal information at any time, subject to our legal record-keeping obligations described in Section 4. We will respond to deletion requests within thirty (30) days.
6.3 Marketing Communications If you have received marketing or promotional communications from us and wish to opt out, you may do so by:
- Replying STOP to any text message from us
- Clicking the unsubscribe link in any marketing email from us
- Contacting us directly at jeff@crestplumbingtn.com or (931) 239-4345
Opting out of marketing communications does not affect our ability to send you transactional communications related to a scheduled service appointment or invoice.
6.4 Cookies You may disable cookies through your browser settings at any time. Instructions for managing cookies vary by browser and are available through your browser’s help documentation.
6.5 Google Analytics Opt-Out You may opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.
- CHILDREN’S PRIVACY
Our Website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, contact us at jeff@crestplumbingtn.com.
- THIRD-PARTY WEBSITES AND LINKS
Our Website may contain links to third-party websites, including Google, Housecall Pro, and review platforms. This Privacy Policy applies only to crestplumbingtn.com and does not govern the privacy practices of any third-party website. We encourage you to review the privacy policies of any third-party website you visit through a link on our Website.
- GOOGLE SERVICES
Our Website uses several Google services that collect and process data in accordance with Google’s Privacy Policy, available at policies.google.com/privacy. These services include:
- Google Analytics — We use Google Analytics to understand how visitors interact with our Website. Google Analytics collects data such as pages visited, time on site, and referral source. This data is aggregated and does not identify individual visitors by name. You may opt out of Google Analytics as described in Section 6.5.
- Google Ads — We run advertising through Google Ads. Google may use cookies and similar technologies to show our ads to people who have visited our Website (remarketing) or to people with similar interests. You may opt out of interest-based advertising through Google’s Ad Settings at adssettings.google.com.
- Google Business Profile — Customer reviews submitted through Google Business Profile are public and governed by Google’s terms of service. We may respond to reviews publicly. If you have a concern about a review, contact us directly at jeff@crestplumbingtn.com.
- SMS AND TEXT MESSAGE COMMUNICATIONS
By providing your mobile phone number to Crest Plumbing LLC and agreeing to receive text messages, you consent to receive service-related text messages including appointment confirmations, arrival notifications, and follow-up communications. Message and data rates may apply. Message frequency varies. Reply STOP at any time to opt out of text messages. Reply HELP for assistance. Opting out of text messages does not affect your ability to receive services from Crest Plumbing LLC.
We do not share your mobile phone number with third parties for their own marketing purposes.
- TENNESSEE RESIDENTS
This Privacy Policy is written to comply with applicable Tennessee law. Tennessee does not currently have a comprehensive consumer privacy statute equivalent to the California Consumer Privacy Act. However, Tennessee consumers have rights under the Tennessee Consumer Protection Act (Tennessee Code Annotated Section 47-18-101 et seq.) and applicable federal privacy laws. Nothing in this Privacy Policy limits any rights you may have under applicable law.
Tennessee has enacted the Tennessee Information Protection Act (TIPA), effective July 1, 2025, which provides Tennessee consumers with certain rights regarding their personal data, including the right to access, correct, delete, and opt out of certain processing of personal data. Crest Plumbing LLC is committed to honoring these rights as applicable. To exercise any rights under TIPA, contact us at jeff@crestplumbingtn.com or (931) 239-4345.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the effective date at the top of this page. We encourage you to review this Privacy Policy periodically. Continued use of our Website or services after any update constitutes your acceptance of the revised Privacy Policy.
- CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us directly:
Jeff Stirland, Owner Crest Plumbing LLC 905 W Broad St Suite B-5 Cookeville, TN 38501 Phone: (931) 239-4345 Email: jeff@crestplumbingtn.com Website: crestplumbingtn.com
We respond to all privacy-related inquiries within five (5) business days.
This Privacy Policy does not constitute legal advice. Review by a licensed Tennessee attorney is recommended before publishing on your website. text: Visitor comments may be checked through an automated spam detection service.