Crest Plumbing Is Hiring
Every customer who calls Crest reaches a real person, and that person shapes everything that follows. Before any technician arrives, the customer's first impression comes through the CSR.
This role is for someone who genuinely likes helping people solve problems, stays calm when customers are stressed, books calls efficiently, and keeps the schedule moving.
The Role
When the schedule is full and customers are well served, the whole company runs well. When calls get dropped, appointments get mismanaged, or customer experience suffers, everything downstream gets harder.
The Customer Service Representative role carries real responsibility and produces visible impact. Jeff looks for someone who takes pride in running a tight operation, enjoys talking to people, and wants customers to feel taken care of.
The job is not glamorous on paper. In practice, it is the role that makes everything else at Crest possible.
Day to Day
These are daily operating responsibilities, not aspirational goals. The right candidate should feel energized by this list.
Customers calling Crest have a plumbing problem and want it solved. The CSR listens carefully, responds with warmth, and guides the conversation toward a scheduled appointment.
Not every plumbing call carries the same urgency. The CSR asks the right questions, assigns the right priority, and fills open windows with proactive outbound effort when needed.
The CSR connects customers, technicians, and Jeff. Clean job notes and accurate Housecall Pro records protect the customer experience and save technician time.
Compensation
Crest publishes the range and explains the incentive structure clearly. Experience, fit, and ownership of the role drive where the offer lands.
Hourly pay is discussed at offer based on experience and fit.
Additional incentive for each diagnostic service call scheduled.
Includes a clear schedule and defined after-hours/holiday phone expectations.
Strong performance can grow toward office operations responsibility.
Operating Standards
A homeowner with a plumbing problem is often stressed, inconvenienced, and uncertain. The CSR's tone, confidence, warmth, and clarity determine whether that customer feels better after contacting Crest.
Genuine engagement, clear communication, and confidence that Crest is taking care of the customer.
Accurate, timely details so technicians arrive at the right place with the right information.
Professional AR follow-up, company inbox monitoring, and customer/vendor messages routed correctly.
Requirements
Customers should hear calm, helpful confidence right away, especially when they are stressed.
The role requires managing appointments, notes, follow-up, and changing priorities without dropping details.
Housecall Pro experience helps, but willingness to learn field service software is enough for the right person.
The Upside
A published range with no games or vague compensation language.
Medical, dental, vision, PTO, and 401(k) details are confirmed at offer stage.
Office operations management is a real trajectory for the right person over time.
Every call booked and customer helped shows up directly in company performance.
Crest trains the systems, call categories, and priority decisions needed to succeed.
The job is measured by customer care, schedule discipline, and clean communication.
Role FAQ
Yes. The role handles inbound customer calls, appointment booking, schedule filling, customer profile maintenance in Housecall Pro, and technician communication.
No. Plumbing knowledge helps, but phone presence, organization, judgment, follow-through, and willingness to learn matter more for this role.
Crest uses Housecall Pro for customer records, scheduling, job notes, and field communication. Training is part of onboarding.
Yes, the role includes defined after-hours and holiday phone coverage on a managed schedule. The specifics are discussed during the interview.
Crest explains the diagnostic clearly and professionally: what it covers, what happens next, and how the customer approves work before repairs begin.
Local Routes
Most work stays close to Cookeville and the Upper Cumberland. You'll build familiarity with the homeowners, neighborhoods, and service rhythm of this local area.
Inbound calls · appointment booking · Housecall Pro · schedule ownership · customer care
